At Wowmino, we are committed to providing a smooth, reliable, and convenient shopping experience. We carefully process every order and work with trusted shipping partners to deliver your products safely and efficiently.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.

Please note that processing times may vary during holidays, promotional events, or periods of high order volume.

Shipping Options & Rates

Delivery Information

Delivery times are estimates and may be affected by factors outside of our control, including:

• Customs clearance procedures

• Weather conditions

• Carrier delays

• Public holidays

• Incorrect shipping information provided by customers

Wowmino is not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control. However, our customer support team will always do our best to assist you with any delivery concerns.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to update after shipment.

International Shipping

Wowmino proudly serves customers worldwide. Shipping availability and delivery times may vary depending on your location.

Customers are responsible for providing accurate shipping information. Please double-check your address before completing your order to avoid delivery issues.

Need Help?

If you have any questions about your order or delivery, our customer support team is happy to help.

Please contact us at:

service@wowmino.com

Thank you for choosing Wowmino.

We appreciate your trust and look forward to delivering products that bring more convenience and “wow” moments to your life.

At Wowmino, we want you to be completely satisfied with your purchase. We carefully select products that bring convenience, creativity, and value to your everyday life.

However, we understand that sometimes a product may not meet your expectations. If you need to return or exchange an item, we are here to help with a simple and transparent process.

Return & Exchange Process

Step 1: Contact Us

If you would like to request a return or exchange, please contact our customer service team at:

service@wowmino.com

Please include the following information:

• Order number

• Product name

• Reason for return/exchange

• Photos or videos (if the item is damaged, defective, or incorrect)

Our team will review your request and provide further instructions.

Step 2: Return Your Item

Once your return request has been approved, we will provide you with the correct return address and instructions.

Please ship the item back according to the provided instructions.

We strongly recommend using a shipping service with tracking information, as we can only process refunds or exchanges after the returned item has been received and inspected.

Customers are responsible for return shipping costs unless the return is caused by an error on our part.

Step 3: Inspection & Refund/Exchange Processing

Once we receive your returned item, our team will inspect it within 3–5 business days.

After approval:

• Refunds will be issued to your original payment method.

• Exchange items will be processed and shipped as soon as possible.

You will receive an email confirmation once your refund or replacement has been processed.

Return Policy

To be eligible for a return or exchange:

✔️ Requests must be submitted within 30 days of receiving your order.
✔️ Items must be unused, in original condition, and include original packaging when applicable.
✔️ Products must not show signs of damage, misuse, washing, or modification.
✔️ Proof of purchase (order number) is required.

Items returned without prior communication may not be accepted.

Non-Returnable Items

The following situations are generally not eligible for returns or exchanges:

❌ Products damaged due to improper use, accidents, washing, or modification
❌ Items without original packaging or accessories (when applicable)
❌ Clearance or final sale items (unless defective)
❌ Returns caused by personal preference or change of mind may be subject to return shipping costs

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products.

If you receive:

• A damaged item

• A defective product

• The wrong product

• Missing items from your order

Please contact us within 7 days of delivery with your order number and photos/videos showing the issue.

After verification, Wowmino will provide a replacement or refund, and you will not be responsible for return shipping costs caused by our mistake.

Order Information & Delivery Issues

Wowmino is not responsible for delivery problems caused by incorrect information provided by customers, including:

• Incorrect or incomplete shipping address

• Incorrect phone number

• Incorrect recipient information

• Failure to accept the package upon delivery

If you notice that your order information is incorrect, please contact us as soon as possible at:

service@wowmino.com

We will do our best to assist you before your order is shipped.

Refund Processing Time

After we receive and inspect your returned item, approved refunds will be processed within 5 business days.

Once the refund has been issued, your payment provider may require additional time for the funds to appear in your account.

Please allow up to 7 business days for the refund to be reflected.

You will receive an email notification when your refund has been completed.

Return Shipping Costs

If the return is due to customer reasons, such as:

• Wrong product selection

• Change of mind

• Personal preference

The customer is responsible for the return shipping cost.

If the return is caused by Wowmino, including:

• Incorrect item received

• Defective product

• Damaged item upon arrival

Wowmino will cover the return shipping cost or provide an appropriate solution.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team:

service@wowmino.com

Thank you for choosing Wowmino.
We appreciate your trust and are committed to providing a great shopping experience.